How delivery works

Deliveries run from 3 to 8 pm Eastern time, in three windows: 3 to 5 pm, 5 to 7 pm and 7 to 8 pm.

• Order for the same day until 2 pm. After 2 pm, checkout shows tomorrow's windows.
• A window is available only if it starts at least 60 minutes after you place the order.
• Each window has limited capacity, so a window can fill up.
• The window you choose at checkout is the window we commit to.

• Delivery fee: $5.99 on every order.
• Annual Pass: $99 a year and no delivery fee on any order, for as long as the pass is active. See the Annual Pass.
• Service fee: 5 percent of your groceries, with a $2 minimum. It covers the shopper's time.
• Minimum order: $30 of groceries. Checkout shows how much more you need.
• Tips are optional and go in full to the shopper or driver.

We are starting in Northern Virginia. Enter your ZIP code on the ZIP check to see whether we deliver to you. Eligibility is decided by the ZIP code of your address.

• Someone should be available during your window, or give clear drop-off instructions at checkout.
• Please put refrigerated and frozen items away promptly after delivery.
• Our driver may decline to leave an order where it would be unsafe or access is not possible.
• If nobody is available and there are no drop-off instructions: [rule to be confirmed].

If your order is running late, we tell you as soon as we know [late-delivery remedy to be confirmed]. If it does not arrive at all, we refund it in full, including fees, under the refund policy. In severe weather or other events outside our control we may move a delivery, and we offer a new window or a refund of anything not delivered.

See substitutions for what happens when an item is unavailable, or the help center for anything else.