Who we are
KiranaDoor is an Indian grocery delivery service based in Northern Virginia. We do not keep our own stock: a shopper buys your groceries from partner stores and a driver delivers them in Northern Virginia. The service is offered in the United States only. For anything about your personal information, email support@kiranadoor.com.
What we collect
- Account details: your name, email address, phone number and sign-in details. If you sign in with Google, Google shares only your name and email address with us.
- Delivery addresses, delivery instructions and the ZIP code you check.
- Your orders: items, substitution choices, requested items and their spending limit, tips and promotion codes.
- Messages and photos you send us about an order.
- Payment: payments are processed by Stripe. Your card number goes directly to Stripe and is never stored on our systems; we keep the card brand and last four digits so we can show them to you.
- Usage data: pages viewed, device and browser type, and error reports, under an anonymous identifier. This never includes your name, email, phone, address or payment details.
How we use it
To take, shop for, deliver and refund your orders and charge the amounts you authorized; to send order updates by email, in the app and by text message if you opt in; to answer support requests; to prevent fraud and unpaid balances and keep the service secure; and to meet legal, tax and accounting obligations.
Text messages
If you tick "Text me delivery updates" on your account settings page, we send order updates by text message (program name: KiranaDoor order text updates) on the day of delivery (shopping started, a price needs your approval, an item was not found, your driver is on the way, delivered) and about payment problems or refunds on those orders. These are service messages about your orders, never marketing. Message frequency varies with your orders. Message and data rates may apply. Reply STOP to any message to opt out and HELP for help, or email support@kiranadoor.com. Consent to texts is not a condition of purchase, and you can withdraw it at any time by replying STOP or by unticking the box in your account.
No sharing for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text-messaging originator opt-in data and consent: this information will not be shared with any third parties. Mobile numbers and text-message consent and opt-in data are not sold, rented or provided to anyone; the only party that handles your number besides us is the messaging provider that transmits our texts (Twilio), and it processes your number solely to deliver them. We keep a record of when you opted in or out.
Your choices
You can view and edit your details and addresses in your account. To get a copy of your data or correct it, email support@kiranadoor.com. To delete your account, use Account, Settings, Delete your account, or email us from the address on your account; we confirm the request is yours, finish any open order, and then delete your account and the personal details attached to it after a 30-day waiting period during which you can cancel the request. We keep order, payment, refund and tax records only as long as tax, accounting and payment-dispute rules require.
Children
You must be 18 or older to create an account. We do not knowingly collect information from children under 13, and we delete it if we learn we have.
Changes
We post changes here with a new effective date and email you about material changes. See also our terms.