Terms of use

KiranaDoor is a grocery shopping and delivery service. We do not hold our own stock: our shopper buys your items from partner Indian grocery stores and a driver delivers them in our service area. The price you see for a catalog item is our price to you, not the store's shelf price. Photos and descriptions are a guide; brands and pack designs can differ slightly. Always read the label, especially for allergens.

You must be at least 18 and give accurate information. Keep your sign-in details private; you are responsible for activity on your account. Tell us at support@kiranadoor.com if you think it was used without your permission.

Your order is accepted when we confirm it. The minimum order is $30 of catalog groceries. We may refuse or cancel an order, for example for a pricing error, suspected fraud or an unpaid balance, and refund anything paid for it. You can cancel free of charge until shopping starts.

Catalog items are charged at the price shown at checkout. Requested items are priced at pickup and charged only within the spending limit you set; above it we ask you first.

Fees are shown before you pay: a $5.99 delivery fee and a 5 percent service fee on your groceries (minimum $2). Tips are optional and go in full to the shopper or driver. Sales tax is added where the law requires it. Current fees and delivery windows are on the delivery page.

You authorize us, through Stripe, to charge your payment method for the order at checkout, and afterwards for requested items within your limit and any amount you approve. We never charge an amount you did not authorize. If a charge fails, the balance stays on your account, we retry your card, and new orders are paused until it is paid.

You choose a delivery window at checkout. Someone must be available to receive the order, or you must give clear drop-off instructions. Grocery sales are final: no returns or refunds for change of mind. We refund undelivered, missing, incorrect, damaged, spoiled or unavailable items, duplicate charges, and where the law requires it. See the refund and substitution policy.

Do not place orders you do not intend to pay for, give false information, abuse our shoppers, drivers or staff, interfere with the site, or use the store for unlawful purposes. We may suspend accounts that do.

• What we send. The program is called KiranaDoor order text updates. If you opt in by ticking "Text me delivery updates" on your account settings page, KiranaDoor sends service text messages about your orders: shopping started, a price or item needs your decision, your driver is on the way, delivered, and payment problems or refunds on those orders. We do not send marketing or promotional texts.
• Consent. Texts are sent only after you tick the box; giving us a phone number alone is not consent. Consent is not a condition of purchasing anything, and you can withdraw it at any time.
• Message frequency varies with your orders, usually a few messages on each delivery day.
• Message and data rates may apply, according to your mobile plan.
• Opt out and help. Reply STOP to any message to opt out; you receive one confirmation and no further texts from the program. Reply HELP for help, or email support@kiranadoor.com. You can also untick the box in your account.
• Carriers are not liable for delayed or undelivered messages.
• Privacy. How we handle your number and consent is in the privacy policy: your mobile information is never shared with third parties or affiliates for marketing or promotional purposes.

We take reasonable care in shopping for and delivering your order. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for an order is limited to the amount you paid for it. Nothing here limits rights you have under law that cannot be waived.

These terms are governed by the laws of the Commonwealth of Virginia. Please contact support@kiranadoor.com first so we can resolve any problem. We may update these terms and will post the new date here, emailing you about significant changes. Read our privacy policy.